Reporting to the Associate Director of Financial Aid, this staff position provides comprehensive administrative and operational support for a wide range of complex and confidential financial tasks that support the efficient and timely delivery of financial aid to Harvard Griffin GSAS’ approximately 5,000 students. Additionally, this position is a key contributor in providing exceptional service to both students and academic departments in a busy team-based environment. This role also serves prospective and admitted students with their inquiries on financial aid and funding their degree.

Financial Aid Coordination

• Disburses tuition grants, stipend awards, and refunds of credit balances to students in a fast-paced, deadline-driven environment.
• Analyzes complex student funding issues, credit balance reports, scholarship excess report, and anticipated aid excess report for irregularities and recommends actions to take place.
• Creates payment agreements for students behind in their financial obligations.
• Assists with regular reconciliation of funds (stipends, payroll, etc.) as part of departments’ quality control and compliance requirements.
• Participates in assigning restricted funds and reaches out to departments on stewarded fund for input on potential recipients.
• Coordinates with external fellowships in conjunction with the Financial Aid Officer to interpret and apply outside aid in accordance with Harvard Griffin GSAS policy.
• Coordinates title IV materials to ensure Federal compliance.
• Assists with the processing of Federal Student loans and private loans as needed.

Financial Aid Customer Service

• Provides front line customer service to prospective, admitted, and current students on all aspects of Harvard Griffin GSAS admissions and financial aid.
• Explains complex financial aid policy, provides updated letters of financial support for students, and helps students navigate options (loan and otherwise) for paying outstanding student bills.

Admissions, Student Records, and Report Coordination

• Processes financial aid applications and participates in the processing of admissions applications and materials.
• Manages student records.
• Assists with production and review of reports, edits and updates financial aid forms, publications, and other materials.

Additional Duties

• Provides support as needed for other areas of the admissions and financial aid office.
• Provides back up coverage for the Harvard Griffin GSAS front desk.

Three or more years of related experience. Education beyond high school may count toward experience.

• B.A. preferred.
• Excellent organizational, interpersonal and communications skills.
• Highly positive customer service attitude with ability to interact professionally with a variety of constituents.
• Ability to handle a high volume of complex tasks and projects within deadlines is essential.
• Ability to respond with flexibility to shifting priorities.
• Must work well both independently and as a team player.
• Solid understanding of financial principles; proven experience working with financial issues and meticulous attention to detail.
• Strong computer skills required.
• Knowledge of Harvard helpful, but not required.

This is a hybrid position and will be based in Cambridge, MA.
Additional details will be reviewed during the interview process

• Applicants are highly encouraged to submit a cover letter along with their resume.
• We are unable to provide visa sponsorship for this position.
• All formal offers will be made by FAS Human Resources.

This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process.

Harvard Griffin GSAS is where scholarship and innovation meet, where ideas are challenged and theories developed, where new knowledge is created, and where scholars emerge. The mission of Harvard Griffin GSAS is to identify and attract the most promising students to form a dynamic and diverse community, and to shape them into visionary scholars, innovative educators, and creative leaders

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Faculty & Student Services

USA - MA - Cambridge

404037 Coordinator I (FSS)

Hybrid (partially on-site, partially remote)

Graduate School of Arts and Sciences

054

Harvard Griffin GSAS

55 - Hvd Union Cler & Tech Workers

Full-time

Criminal, Identity

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.