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Admission Advisor
Trident University International in Mesa, Arizona
 
 
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Date Posted June 12, 2018
Category
Admin-Admissions and Enrollment
Employment Type Fulltime
Application Deadline Open until filled
 
 
 

The Admissions Advisor (Arizona) is responsible for enrolling prospective students for the University's undergraduate, graduate, graduate degree/certificate programs of their choice. The most appropriate candidate will be driven to meet and /or exceed objectives. As a telephone-based position, the successful Admissions Advisor will handle calls in a timely manner, as well as be results-driven, articulate, organized, and enthusiastic. The Admissions Advisor plays an integral role in helping our prospective students begin to achieve their educational goals.

Duties and Responsibilities:

  • Contact prospective students and assist them with getting started on the path to enrollment, and address questions or concerns regarding the admissions process or programs of interest.
  • Contact inquiring prospect students via the telephone or email in a timely manner, informing them about the University and its programs.
  • Learning, understanding, and being able to articulate the academic programs and general policies and procedures of the institution.
  • Participate in ethical and compliant admissions activities regarding prospective students
  • Correctly provide requested information, or direct prospective student to appropriate department when necessary.
  • Answer emails and phone calls within 24 hours, or inform student when they can expect requested information within 24 hours.
  • Consistently update prospective student on important upcoming dates, and information needed to finalize the enrollment process.
  • Continuously stay updated on policies and procedures, as provided by the University.
  • Consistently meet/exceed expected efficiency and job performance requirements.
  • Maintaining a relevant understanding of regulations associated with the Family Education Rights and Privacy Act (FERPA) with regards to distribution of student information and ensuring regulations are followed at all times.
  • All other duties as assigned.

Position Requirements:

  • Bachelors' Degree
  • Minimum of one (1) year related work experience.
  • Demonstrated experience in telephone customer service environment.
  • Proficiency with the Microsoft Office Suite and the ability to learn new systems quickly.

Skills and Abilities:

  • Excellent communication and listening abilities; dynamic telephone presence, active listening skills and adaptable interpersonal and public relations skills.
  • A strong work ethic and a goal-oriented, self-motivated approach toward achieving consistent results.
  • Must be able to represent the university in a professional manner, recruit and work with a diverse community and follow all policies and procedures with a keen attention to detail.
  • Must be results oriented and have the ability to perform multiple tasks efficiently and effectively.
  • High integrity with ability to achieve goals in an ethical manner.
  • Reliability and initiative, time management, planning and organizational skills.
  • Proven ability to adapt to change.

Experience Preferred:

  • Minimum of one (1) year of Admissions experience
  • General knowledge of proprietary higher education market and industry.
  • A demonstrated track record of success in achieving admissions goals along with exceptional customer service.
  • General understanding of business, education, technology and health science programs of study.
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